Privacy Policy

Last Updated: Monday, December 8, 2025

This Privacy Policy describes how Solara SNB LLC (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://bysolara.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect may include your name, billing and shipping address, email address, phone number, payment information, IP address, browser type, device identifiers, cookies, order history, precise geolocation derived from IP address, and interactions with our website.

We may collect sensitive personal information such as payment data and precise location information. This information is used solely for transaction processing, fraud prevention, and security purposes.

How We Use Your Information

We use your personal information to provide our services to you, which includes processing payments and orders, fulfilling and shipping orders, sending order confirmations and updates, providing customer support, communicating with you, sending marketing communications if you have opted in, improving our website and services, preventing fraud and enhancing security, and complying with applicable legal obligations.

We may use automated systems and tools for fraud detection, transaction security, analytics, and marketing optimization. These processes do not produce legal or similarly significant effects on users.

Sharing Your Personal Information

We share your personal information with trusted third-party service providers to help us operate our business and provide services to you. This includes Shopify as our ecommerce platform, payment processors, shipping carriers and fulfillment partners, marketing and analytics partners, advertising platforms such as Meta, TikTok, and Google, and fraud prevention and security services.

We do not sell your personal information for money. However, we may share limited personal information with advertising and analytics partners for marketing, attribution, and measurement purposes as permitted under the California Privacy Rights Act (CPRA). California residents may opt out of such sharing.

We may also disclose your information if required by law, subpoena, court order, or to protect our legal rights.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate our website, improve performance, remember user preferences, analyze traffic, and support marketing and advertising efforts.

You may manage or disable cookies through your individual browser settings. Disabling cookies may affect certain features and functionality of the Site.

Your Rights Under Florida, U.S., and California Law

If you are a Florida resident, you have the right to request access to or deletion of your personal data and to opt out of marketing communications.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to request access to your personal information, request correction of inaccurate personal information, request deletion of your personal information, request data portability, opt out of certain data sharing practices for advertising, and limit the use of sensitive personal information.

To exercise your rights, email us at support@bysolara.com.

We will respond to verified consumer requests within 45 days. We may need to verify your identity before processing your request. Authorized agents may submit requests on behalf of consumers with proper documentation.

GDPR Rights for International Customers

If you reside in the European Union or United Kingdom, you have the right to access your personal data, correct inaccurate or incomplete data, request deletion of your data, restrict or object to processing, request data portability, and withdraw consent at any time where processing is based on consent.

Your data may be transferred and processed outside of your country of residence, including in the United States. We use appropriate safeguards to protect personal data during international transfers.

Payment Processing and Data Security

All payments are securely processed through PCI-DSS compliant third-party payment processors. We do not store or have access to full credit card numbers.

We take reasonable administrative, technical, and physical security measures to protect your personal information using industry-standard practices including encryption and secure servers. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, accounting, and tax obligations, resolve disputes, and enforce our agreements.

Marketing and SMS Communications

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

If you provide your phone number, you consent to receive transactional and promotional SMS messages. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying “STOP.” Carriers are not liable for delayed or undelivered messages.

Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

Third-Party Services and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

Florida Consumer Data Protection Compliance

We comply with applicable Florida consumer privacy and data protection laws. We do not engage in deceptive data practices. We safeguard consumer personal information and restrict access to authorized personnel only.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

Business Name: Solara SNB LLC
Website: https://bysolara.com
Email: support@bysolara.com
State of Operation: Florida, USA