Return & Refund Policy

Last Updated: Monday, December 8, 2025

At Solara SNB LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a return and refund under the conditions outlined below.

Return Eligibility

To be eligible for a return, the product must be returned within 30 days of the delivery date. The item must be returned in its original condition and original packaging. For health and safety reasons, opened or used products are not eligible for return unless the item arrived damaged or defective.

To initiate a return, you must first contact us at support@bysolara.com with your order number and the reason for your return. Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 5 to 10 business days. Shipping costs are non-refundable.

If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photo evidence. We will replace the item or issue a full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you need a different product, you must return the original item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Non-Returnable Items

Opened or used products
Clearance or final sale items
Gift cards

Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a refund by returning the product in accordance with this policy. All returns must be approved before sending the product back.

Chargebacks & Disputes

We encourage customers to contact us directly at support@bysolara.com before filing a chargeback or dispute so we can resolve the issue quickly and fairly.

Contact Information

Business Name: Solara SNB LLC
Website: https://bysolara.com
Email: support@bysolara.com
State of Operation: Florida, USA